Refund Policy and Complaints
At TUTORIA, we strive to provide our customers with high-quality courses and services that meet their needs and expectations. To ensure that our customers are informed of their rights and to comply with EU and Croatian law, we have developed this Refunds and Returns Policy. This policy outlines the conditions under which we will issue refunds or accept returns, as well as the procedures for making a refund or return request. We encourage you to review this policy carefully and to contact us if you have any questions or concerns.
- Course Fee Refunds
TUTORIA wants you to be completely satisfied with your purchase of our courses. If for any reason you are not satisfied with a course you have purchased, you may request a refund within 14 days of the purchase date. However, if you have accessed more than 50% of the course content or have already earned a certificate of completion, you will not be eligible for a refund.
To request a refund, please email info@tutoria.hr with your order details and the reason for the refund request. We will review your request and respond to you within 7 business days.
- EU and Croatian Law
This Refunds Policy is in accordance with EU and Croatian law, which grants consumers a right of withdrawal within 14 days of purchase for distance contracts, such as those entered into via the internet. The right of withdrawal may not apply to certain products or services, such as those which have been fully performed, goods that are personalized, or online digital content that has been downloaded and may be subject to other limitations as set out in EU and Croatian law.
- Submission of complaints
In accordance with Article 10, paragraph 4 of the Consumer Protection Act (Official Gazette / NN number 19/22), complaints regarding the quality of our services can be submitted in written form to the following address:
Gospodska 61a, 10 090 Zagreb, Croatia / Hrvatska or via email: info@tutoria.hr
We will provide a written response to your complaint no later than 15 days from the date of receiving the complaint. Please ensure that when submitting the complaint, you include specific details regarding the issue and the user of the mentioned service.